Frequently asked

DoneTrace is a property documentation and inspection platform. Build a move-in, move-out, turnover, or inspection checklist in under a minute, run it on mobile with photo proof per step, share with tenants or clients, and export an audit-ready PDF.

Landlords, property managers, real estate and home inspectors, vacation-rental operators (Airbnb, VRBO), contractors, HOA boards, insurance-claim documenters, and any team producing repeatable property records.

Start from a move-in template, walk the unit room by room, snap a photo per checklist item, and save. On move-out, run the matching template — DoneTrace surfaces the original move-in evidence so you can compare condition and back a security-deposit decision with proof.

Yes. DoneTrace works in iOS Safari and Android Chrome. Each step of an active inspection accepts multiple photo or file attachments with thumbnails, remove controls, and inclusion in the exported PDF and share packet.

Under one minute. The builder only asks for a name, purpose, and steps. Industry, owner, repeat schedule, risk, and reviewer live in an optional Advanced section for teams that need them.

Yes. Every checklist or run can generate a recipient-friendly share link. The recipient can view, run, print, save as PDF, or download a packet. Links are revocable and restorable at any time.

The protocol name, completion times per step, notes, reviewer, and every photo you attached — laid out for printing or forwarding to an adjuster, landlord, buyer, or broker.

Records include timestamps, per-step evidence, and reviewer sign-off. Admissibility rules vary by jurisdiction and case type — check with counsel for anything court-bound. DoneTrace is documentation software, not legal advice.

Every record is stored under row-level security. You own your data. Share links are scoped and revocable, and workspace roles control who can edit or run each checklist.

Yes. Starter templates cover move-in, move-out, turnover, seasonal maintenance, damage documentation, and more. See the Templates page and pick the closest match, then customize.

The web app requires a connection to save runs. On weak signal, complete steps and photo uploads finalize once you reconnect. A dedicated offline mode is on the roadmap.

Flows chain multiple checklists together with decision gates, owners, and evidence dependencies — useful for full property turnovers, multi-day inspections, or research and compliance protocols. Available on paid plans.

DoneTrace helps you produce and prove repeatable documentation. Templates are starter content, not certified inspection standards. Regulated or safety-critical workflows should be reviewed by a qualified expert in your jurisdiction.

Free forever for personal use. Pro, Team, and Operations plans add flows, AI drafts, workspaces, and more. See the Pricing page for current tiers.

Protocol management software helps teams create reusable step-by-step procedures, run them as checklists, assign owners, collect proof, and keep an audit trail.

A simple checklist tracks tasks. A protocol platform adds reusable templates, roles, proof, approvals, version history, recurring runs, and evidence for review.

Teams in property management, field service, healthcare admin, food service, construction, finance, insurance, facilities, and compliance operations benefit most because missed steps create financial, safety, legal, or customer risk.

Yes. Teams can build private protocols from scratch or customize industry starter templates with steps, owners, required proof, risk level, and approvals.

No. Starter templates are operational examples. Regulated workflows should be reviewed by qualified professionals before use.