Terms of service

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. You must be at least 18 or have authority to accept these terms for your organisation.

Free accounts are usage-limited. Paid plans are billed monthly or annually in advance through our payment processor. Paid plans may include a 14-day free trial; a valid payment method is required to start one and you will not be charged before the trial ends.

Prices are shown on the pricing page and are exclusive of any applicable taxes. We will give notice before changing the price of an active subscription.

You can cancel at any time from the billing portal in your account. Cancellation takes effect at the end of the current billing period — your plan stays active until then and is not renewed afterwards. We do not provide pro-rated refunds for partial periods, except where required by law.

If a payment fails, we retry it and may downgrade the account to the free plan after the grace period. Your data remains available in read-only form for plan features that exceed free limits.

On downgrade, content that exceeds free-plan limits stays in your account but becomes read-only until you remove the excess or upgrade again. Deleting your account removes your checklists, runs, and uploaded evidence; backups are purged on our normal rotation.

You retain all rights to the checklists, notes, photos, and files you upload. You grant us only the permissions needed to host, process, back up, and display that content to you and the people you share it with. We do not sell your content or use it to train models.

Do not use DoneTrace to upload unlawful content, infringe others' rights, upload malware, attempt to breach or overload the service, resell access, or store special-category personal data you are not authorised to hold. We may suspend accounts that put the service or other customers at risk.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced where practical. Support is provided by email at support@donetrace.com.

Templates and checklists are starter content, not professional, legal, safety, or compliance advice — see our disclaimer. The service is provided "as is". To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

We may update these terms. Material changes will be announced in-app or by email before they take effect. Continued use after the effective date means you accept the updated terms.

Questions about these terms: support@donetrace.com or the contact page.